Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rachel Hoagland

Rachel Hoagland

July 7, 2025

5  out of  5
rating by Rachel Hoagland
"At State Farm in Jacksonville IL, Jeff Mossman and his staff are really nice and are very prompt with returning calls and helping in any way they can."
We responded:
"Thank you Rachel!! We appreciate your kind words and take serving you and our customers very seriously! "
Profile photo of Laura Strattman

Laura Strattman

July 7, 2025

5  out of  5
rating by Laura Strattman
"We have been with Jeff for years. He and his staff are very kind and quick to get back with you. And, their first concern if you have a claim is your well-being."
We responded:
"Thank you Laura!! We have always valued our relationship with you and it's an honor to be your local insurance advisors and friends!!! "
Profile photo of Janis Lockwood

Janis Lockwood

June 18, 2025

5  out of  5
rating by Janis Lockwood
"Very professional, immediate service which has been our experience since being with Mossman for years! Very helpful!"
We responded:
"Thank you Janis!!! We have always valued our relationship with you and love being your local Agency!"
Profile photo of Jake Bryan

Jake Bryan

May 27, 2025

5  out of  5
rating by Jake Bryan
"Unbelievable service and the rates are unmatched!"
We responded:
"Thank you Jake!!! "
Profile photo of Mabel Osuna

Mabel Osuna

May 19, 2025

5  out of  5
rating by Mabel Osuna
"This agency are the best. Very helpful and knowledgeable. Thank you!!"
We responded:
"Thank you Mabel!! We love being your local advisors!"
Profile photo of adrian brogdon

adrian brogdon

May 16, 2025

5  out of  5
rating by adrian brogdon
"The Jeff Mossman Insurance Agency in Jacksonville is more than just a State Farm office. The team he has collected is nothing short of top notch service providers which can and will navigate the complex world of insurance to set your mind, as they do mine, at ease. From life, auto, home, and even pet policy's the Jeff Mossman - State Farm Insurance Agency has myself and my beloved family protected! Thanks Team"
We responded:
"Thank you Adrian!! We are awfully fond on our Team also!! :-) We appreciate you!"
Profile photo of Nevaeh Brickey

Nevaeh Brickey

May 16, 2025

5  out of  5
rating by Nevaeh Brickey
"I really appreciated the help from this group of great people! They are very supportive and nice, especially Krissy! She is the best!"
We responded:
"Thank you so much Nevaeh! We love being your local agency!"
Profile photo of Moni Jibben

Moni Jibben

May 16, 2025

5  out of  5
rating by Moni Jibben
"Everyone at Jeff Mossman’s office is great to work with."
We responded:
"Thank you Moni!! We love being your local insurance advisors!!"
Profile photo of Crystal Basnett

Crystal Basnett

April 29, 2025

5  out of  5
rating by Crystal Basnett
"Wonderful assistance! I love working with State Farm!"
We responded:
"Thank you Crystal!! We are so happy to be your local advisors! Looking forward to working hard for you guys! - Jeff, Chris, Sara, Krissy, and Ashley"
Profile photo of Dylan Fernandes

Dylan Fernandes

April 15, 2025

5  out of  5
rating by Dylan Fernandes
"Great feedback, patience and understanding. Made the process of switching car insurance extremely easy"
We responded:
"Thank you for the 5-Star review Dylan!! We appreciate you!!"
Profile photo of Loretta Elmore

Loretta Elmore

April 3, 2025

5  out of  5
rating by Loretta Elmore
"If anyone is needing insurance for their car or home I highly suggest you go see Jeff and the ladies. They were able to save me a lot of money on both. They are very friendly. It was nice having the one on one connection. I am extremely happy with my overall experience. A huge thank you to Sara for taking such good care of me."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Steve Becker

Steve Becker

April 2, 2025

5  out of  5
rating by Steve Becker
"Offered a lot of help…..excellent service!!!!!"
We responded:
"Thanks Steve!! We love being your local agency and insurance advisors!!"
Profile photo of Dustin Williams

Dustin Williams

February 7, 2025

5  out of  5
rating by Dustin Williams
"Awesome customer service."
We responded:
"Thank you Dustin!! We love being your local Agency!"
Profile photo of Mike Prillmayer

Mike Prillmayer

September 21, 2024

5  out of  5
rating by Mike Prillmayer
"Awesome people hands down"
We responded:
"Thank you so much for the review, Mike!! We love being your local Agency!!"
Profile photo of Rebecca McCue

Rebecca McCue

September 12, 2024

5  out of  5
rating by Rebecca McCue
"Jeff and his staff are always friendly, professional and helpful; it's comforting to be able to speak to someone local when you have questions about your policy."
We responded:
"Thank you Rebecca! We love being your Agency!"
Profile photo of jeff c

jeff c

May 1, 2024

5  out of  5
rating by jeff c
"Jeff is a great guy to work with. All around great guy!"
We responded:
"Thank you Jeff, we appreciate you!!!"
Profile photo of Amanda Cox

Amanda Cox

February 4, 2024

5  out of  5
rating by Amanda Cox
"Most businesses only hear about their level of service when it's BAD, so I'm here to sing the praises of Jeff Mossman - State Farm Insurance Agent and his team. We recently moved, and ended up buying our new house before selling our former. We easily decided to stay with Jeff's insurance team as they have always been wonderful to work with. In all the paperwork, moving, and general hubub of September, terminating the homeowner's policy for our old house completely slipped my mind. Fast forward to mid-January, when I received a call from our SF office asking if we had listed our former house yet, as we were carrying two homeowner's policies. 😬 I. WAS. MORTIFIED. It could have been a VERY expensive oversight on my end, but Kris in the office reassured me it would be fine and they would handle it. One month later, and I have received a check for the amount I had overpaid for 4 months. THANK YOU for handling what could have been an extremely costly mistake!"
We responded:
"Thank you Amanda!! We love being your Agency!!"
Profile photo of Bob Manker

Bob Manker

January 12, 2024

5  out of  5
rating by Bob Manker
"I'd like to thank Jeff Mossman and his crew along with State Farm and safelite. I found a chip in my windshield yesterday. I filed a claim on the app. I was contacted by Jeff's office who contacted safelite and I'm getting my windshield changed at 1:00 pm. Less than 24 hours after the claim!!!!! I switched because rates were lower and service was better than previous company. Thank you to everyone......."
We responded:
"Thanks Bob! We appreciate being your local Agency!"
Profile photo of Emily

Emily

September 2, 2023

5  out of  5
rating by Emily
"I just switched over to State Farm and Jenny was super awesome!! She reached out to me within days of getting a quote online, was able to get me more accurate quote very quickly, and just made the transition process very smooth, painless, and effortless. She was very friendly, very helpful, and had a wonderfully positive attitude with a great sense of humor. I enjoyed meeting with her!!"
We responded:
"Thank you Emily!! And yes we agree with your review of Jenny! She is an awesome part of our Team. Welcome to our local Agency. We appreciate you!!"
Profile photo of Chris w

Chris w

August 14, 2023

5  out of  5
rating by Chris w
"very professional and well done with great service."
We responded:
"Thank you Chris!! We look forward to protecting you! Stop by locally anytime you need us!!"
Profile photo of Christy Marsik

Christy Marsik

August 11, 2023

5  out of  5
rating by Christy Marsik
"Very fast simple quote online. Very affordable prices and easy to work with. Jenny was a super help on the phone. So happy with Jeff."
We responded:
"Thank you Christy!! We look forward to being your local agency for years to come!!"
Profile photo of Tonya Quesada

Tonya Quesada

August 10, 2023

5  out of  5
rating by Tonya Quesada
"Jenny made the process fast and painless. She was very friendly and eager to answer all my questions!"
We responded:
"Thank you Tonya!! We are excited to be your local agency right here in Jacksonville!!"
Profile photo of Ashley Scoggins

Ashley Scoggins

July 26, 2023

5  out of  5
rating by Ashley Scoggins
"We were with a different company who raised our prices drastically and when I called State Farm and spoke to Jenny she was very kind and helpful. She got the quotes we needed I’m a timely manner and after she reached out again to us the next day but we were still trying to come to a big decision and when we finally made our decision almost a week later and called Jenny back she was still very kind and helpful and understood why it took us so long to make a decision. My husband and I still have a few questions about both our home and auto policies before actually going with them and Jenny was able to explain every little detail and give wonderful examples on how these things would benefit us. It was an overall great experience to work with this office and would recommend others to join State Farm as well. After my husband and I ended our call with Jenny I told my husband that I was hoping that we can finally quit switching insurance yearly because our rates just keep continuing to increase for no reason other than inflation. I love the idea that they are lovable and I can just stop by anytime and talk to them in person rather than being put on hold like I have been in the past. From my husband and I this was a great experience and I hope for more experiences like this with the future."
We responded:
"Thank you Ashley!! We are excited to be your local Agency!!!"
Profile photo of Joe Strattman

Joe Strattman

July 19, 2023

5  out of  5
rating by Joe Strattman
"The staff at Jeff Moss man’s office have gone above and beyond for me. They have helped me file and navigate claims and been the definition of professional and quality customer service!"
We responded:
"Thank you for the review Joe! It is awesome to be your Agency!!"
Profile photo of Kevin LopezJimenez

Kevin LopezJimenez

July 11, 2023

5  out of  5
rating by Kevin LopezJimenez
"It was a really great experience, they were always helpful, great service, and good price."
We responded:
"Thank you Jorge! It's awesome to be your local Agency!"