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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Josie Sally

Josie Sally

December 10, 2025

5  out of  5
rating by Josie Sally
"I moved from Jacksonville, IL in 2014, and I still continue to use Jeff Mossman for all my insurance needs. Krissy is so helpful, and anytime I need to make a change or addition, they make it effortless. Highly recommend!"
We responded:
"Thank you for the great review, Josie! We so appreciate your business and will continue to work hard to keep earning it every day! We love being your local agency!!"
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Glenn J Garman

December 9, 2025

5  out of  5
rating by Glenn J Garman
"Wonderful place they very nice. And they take time to talk to you. I've always been treated nice and respectful. Awesome place to go"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Doug Thompson

December 4, 2025

5  out of  5
rating by Doug Thompson
"The Mossman office is absolutely wonderful. We had a situation in which our vehicle was damaged and the office was there every step of the way. They made sure we had a rental car until our vehicle was finished and helped guide us in the correct direction. Their communication with us throughout the ordeal was phenomenal."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to help you guys and we look forward to earning your business for years to come! We appreciate you guys!"
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Lisa Brunstein

December 3, 2025

5  out of  5
rating by Lisa Brunstein
"Jeff Mossman and his team have been great to us for many years. Recommend them if your looking for insurance."
We responded:
"Thanks so much Lisa!!! We have appreciated you and your family all these years, and we look forward to continuing to earn your business for many many more!!"
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Cindy Jordan

December 2, 2025

5  out of  5
rating by Cindy Jordan
"Great service, communication, expertise!"
We responded:
"we are so thankful to be your local agency, Cindy! Thank you for your continued business and thank you for the review!!!"
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Terry Brogdon

November 15, 2025

5  out of  5
rating by Terry Brogdon
"Thank you agent Chrissy for all your follow up on reviews and for the good policy that you had gotten us thank you"
We responded:
"Thank you Terry!! We appreciate you!"
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Sarah Brogdon

November 15, 2025

5  out of  5
rating by Sarah Brogdon
"This office is very thorough and made the switch very easy. In short, great rates and superb service!"
We responded:
"Thank you so much Sarah!! We love being your local agency!"
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Kayla Dennis

November 15, 2025

5  out of  5
rating by Kayla Dennis
"My agent Krissy is so friendly. She is very quick to respond. They never pressure me to adjust my policy. They only provide what I need and ask for. The app is extra useful too! Just used it to request roadside after locking myself out of my running vehicle😅"
We responded:
"Thank you Kayla!!! We appreciate you!!!!!!"
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Skye Jibben

November 14, 2025

5  out of  5
rating by Skye Jibben
"The workers here were very helpful and provided me with the right information that i needed. Very patient and understanding."
We responded:
"Thank you Skye!! We appreciate your business!!"
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Devin Grable

November 14, 2025

5  out of  5
rating by Devin Grable
"Krissy helped me out tremendously in getting a better quote for my insurance. If you are looking for somebody that is professional, quick, and KNOWS THEIR STUFF. I highly recommend giving Krissy a call"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Squirtel Blade22

November 12, 2025

5  out of  5
rating by Squirtel Blade22
"The staff was very friendly and helpful. I got in and out with ease and everything I needed taken care of got dealt with."
We responded:
"Thank you for the 5-Star Review! We are excited to be your local insurance advisors!!"
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Jack White

October 30, 2025

5  out of  5
rating by Jack White
"Great people to deal with. Made us feel right at home. Process of switching was seamless. Saved us a lot of money. Recommend them to everybody."
We responded:
"Thank you Jack!!! We appreciate your business and excited to be your local agency!!!"
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Rachel Scott

October 25, 2025

5  out of  5
rating by Rachel Scott
"Friendly staff. Krissy goes above and beyond for her customers. And she always greets you with a big smile when you stop by the office."
We responded:
"Thank you for the 5-Star review Rachel!! We appreciate you!!! "
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Judy Gregory

October 9, 2025

5  out of  5
rating by Judy Gregory
"Krissy was an absolute gem thru the process from start to finish! Highly recommend!"
We responded:
"Thank you for the 5-Star review Judy!! You are right Krissy is an absolute GEM!! We are excited and honored to be your local insurance advisors!!"
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Liz Price

October 7, 2025

5  out of  5
rating by Liz Price
"Just switched over to you guys with the purchase of our new home and I appreciate you making the transition easy and seamless!!!"
We responded:
"We are thrilled to be your local insurance advisors Liz!! We will work hard to protect you. Thank you so much for the awesome 5-Star review!"
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Kenny Buzick

September 30, 2025

5  out of  5
rating by Kenny Buzick
"They were very understanding about my car an the service really good price really easy to talk to about my insurance it was a great experience 👍"
We responded:
"Welcome back Kenny!!! We appreciate you and we appreciate your 5-star review!!"
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KlugeNstein 8

September 29, 2025

5  out of  5
rating by KlugeNstein 8
"Great service! When I have a question, they're always there to help!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Christy Smith

September 29, 2025

5  out of  5
rating by Christy Smith
"They have been their over the years for me during multiple crisis, from car accidents; flooded basements; and other issues."
We responded:
"We’re thankful for your 5-Star review!! ! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Stephen Herald

September 28, 2025

5  out of  5
rating by Stephen Herald
"We have always had State Farm insurance for as long as we lived in Jacksonville. Jeff was our 2nd SF agent, and we have relied on him since he began his own agency. We have found him to be honest, reliable, and a great friend who has always looked out for our best interests. I can’t imagine ever wanting any other agent."
We responded:
"Thank you Stephen!! It's been a pleasure serving you and we appreciate your business big time!!"
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Christopher Loeffelholtz

September 26, 2025

5  out of  5
rating by Christopher Loeffelholtz
"I have been with Jeff Mossman for over 20 years. I couldn’t be happier with the service from him and his staff. It’s such a relief to not have to worry about my insurance and know they are there to do what is best for me"
We responded:
"Thanks so much for the 5-star review Chris!! We've loved being your insurance advisors for the last couple decades and look forward to earning your business for decades to come!! "
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Sarah R Cook

September 23, 2025

5  out of  5
rating by Sarah R Cook
"Just wonderful. Made the switch easy and simple with a lot better rates. Thanks for all you did for us."
We responded:
"Thank you Sarah! We appreciate you!!"
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Kent Riley

September 23, 2025

5  out of  5
rating by Kent Riley
"Great service"
We responded:
"Thank you for the 5-star review Kent! Serving you locally as your insurance advisors is something we take extreme pride in. We appreciate your business!!"
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Randy Werries

September 23, 2025

5  out of  5
rating by Randy Werries
"Jeff and his team are always polite and very helpful and have always acted responsibly in taking care of all of my automotive and housing needs.Thank you."
We responded:
"We have always valued being your local insurance agency Randy! Thank you so much for the 5-Star review!!!"
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Randall Kesselring

September 22, 2025

5  out of  5
rating by Randall Kesselring
"The staff at Jeff Mossman’s State Farm Office are always willing to help. Friendly and very knowledgeable."
We responded:
"Thank you so much for the 5-Star review! We take great pride in our customer service here locally and we love that you noticed!! We appreciate your business!"
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Todd Byerline

September 22, 2025

5  out of  5
rating by Todd Byerline
"We got hit hard by the Sherman tornado in 2023. State Farm and Mossman Agency took care of us immediately and completely. Total professionals"
We responded:
"Thank you Todd for the 5-Star review!! Being there when our customers need us the most is something we take great pride in! We were just glad you guys weren't hurt! We appreciate you!!"